Shipping Policy

The Rad Gem Company Shipping Policy

At The Rad Gem Company, every piece of jewelry is crafted with care and delivered with precision to ensure your experience is as seamless and luxurious as the jewelry itself. Below, you'll find details about our shipping process, ensuring that your cherished piece arrives safely and on time.

 

 

Processing Times

  • Custom Orders: As each custom piece is uniquely designed for you, please allow 4-6 weeks for production before shipping. You’ll receive updates throughout the process, including confirmation when your jewelry is complete and ready to ship.

  • Ready-to-Ship Items: In-stock items are processed within 2-3 business days after your order is placed.

 

 

Shipping Options

We offer a variety of shipping options to suit your needs:

  • Standard Shipping (Complimentary): Available on all U.S. orders, delivered within 5-7 business days after processing.

  • Expedited Shipping: Available at checkout for an additional fee, with delivery within 2-3 business days.

  • International Shipping: We ship worldwide! Delivery times vary based on location, and all international orders are subject to customs fees and duties.

 

 

Insurance and Tracking

  • All shipments are fully insured, giving you peace of mind from our hands to yours.

  • Once your order ships, we’ll provide a tracking number so you can follow your jewelry’s journey.

 

 

Signature Requirement

For security and peace of mind, all shipments require a signature upon delivery. This ensures your piece arrives safely in your hands.

 

 

Delays and Exceptions

While we strive to meet all shipping timelines, unforeseen delays (e.g., weather, carrier issues) may occur. We’ll keep you informed and work to resolve any issues promptly.

 

 

Shipping FAQs

Can I change my shipping address after placing an order?
Yes! Please contact us within 24 hours of placing your order to update your shipping details.

Do you offer rush processing for custom orders?
Rush processing may be available for custom pieces. Contact us directly to discuss your timeline.

What happens if my shipment is lost or stolen?
All shipments are insured, but if an issue arises, please reach out to our customer service team immediately at [contact info]. We’ll work with the carrier to resolve the matter.

 

 

At The Rad Gem Company, we take pride in delivering more than just jewelry—we deliver unforgettable moments. If you have any questions or concerns about shipping, don’t hesitate to contact us at [email address] or [phone number].