The Rad Gem Company Warranty

The Rad Gem Company Warranty

At The Rad Gem Company, we take immense pride in the quality and craftsmanship of our jewelry. Each piece is meticulously crafted to meet the highest standards, and we stand behind every item we create. Our warranty ensures your jewelry is protected so you can cherish it for a lifetime.

 

 

Warranty Coverage

Our warranty covers the following:

  • Manufacturing Defects: Any defects in materials or craftsmanship under normal use.

  • Stone Replacement: We will replace small accent stones (up to 0.10 carats) that may become loose or fall out due to manufacturing issues, free of charge.

  • Routine Cleaning and Inspections: Complimentary professional cleaning and inspections are available to keep your jewelry looking its best.

 

 

What’s Not Covered

While our warranty is comprehensive, it does not cover:

  • Normal wear and tear, including scratches, dents, or discoloration from everyday use.

  • Damage caused by improper handling, misuse, or accidents.

  • Loss of center stones, unless due to a verifiable manufacturing defect.

  • Unauthorized repairs or modifications performed by a jeweler other than The Rad Gem Company.

 

 

Lifetime Service Guarantee

For the lifetime of your jewelry, we offer:

  • Professional Cleaning: Bring your piece back to its original brilliance with regular complimentary cleanings.

  • Inspection Services: Ensure your settings are secure and your jewelry remains in excellent condition with our routine inspections.

 

 

Care and Maintenance Recommendations

To prolong the life of your jewelry:

  • Avoid exposing it to harsh chemicals, extreme temperatures, or abrasive surfaces.

  • Remove your jewelry during physical activities like exercise, swimming, or gardening.

  • Store your piece in a soft, padded jewelry box or pouch when not in use.

 

 

How to Use Your Warranty

If you need to use your warranty, follow these steps:

  1. Contact Us: Reach out to our customer service team at [email address] or [phone number] with your warranty claim.

  2. Send Your Jewelry: Safely package your item and ship it to us for inspection. We recommend insuring your package for its full value.

  3. Assessment and Repairs: Once we receive your item, our experts will assess the issue and perform any necessary repairs or replacements covered under the warranty.

 

 

Frequently Asked Questions

1. How long does the warranty last?
Our warranty covers your jewelry for its lifetime, provided it is maintained and serviced as recommended.

2. Is my custom piece covered under the warranty?
Yes, all custom-designed jewelry from The Rad Gem Company is covered for manufacturing defects and routine maintenance.

3. What if I lose my center stone?
Loss of the center stone is not covered under the warranty unless due to a manufacturing defect. We recommend insuring your jewelry to protect against such losses.

 

 

Peace of Mind for a Lifetime

When you choose The Rad Gem Company, you’re not just purchasing jewelry—you’re investing in a lifetime of brilliance and memories. Our warranty is a testament to our commitment to quality and your satisfaction.

Have Questions?
Reach out to us at [email address] or [phone number]. We’re here to ensure your experience with The Rad Gem Company is exceptional from start to finish.